Ano: 2012 Banca: FCC Órgão: TCE-AM Prova: Analista Técnico de Controle Externo - Tecnologia da Informação
Os 5 ciclos de vida do ITIL V3 são:  
A
Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.  
B
Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.
C
Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.
D
Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.
E
Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.